Customer Service – Ruff Draft
Need Help? We’ve Got You.
At Ruff Draft, we’re committed to making your shopping experience smooth from checkout to delivery. Whether you have a question about an order, sizing, shipping, or returns — our team is here to help.
Contact Us
For all customer support inquiries, please reach out to us at:
Email: contact@ruffdraft.co
Response Time: 24–48 business hours
Please include your order number and a brief description of your question so we can assist you faster.
Order Support
Order Changes & Cancellations
We process orders quickly to ensure fast shipping.
If you need to change or cancel an order, contact us within 12 hours of placing it. We cannot guarantee changes once an order has been processed.
Tracking Your Order
Once your order ships, you will receive a tracking email.
If you don’t see it, check your spam or promotions folder.
Shipping Information
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Orders typically ship within 2–5 business days
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Delivery time depends on destination and shipping method selected at checkout
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During new drops or high-volume periods, processing times may be slightly longer
We currently ship to most international destinations. Customs fees or import taxes are the responsibility of the customer.
Returns & Exchanges
We accept returns on unworn and unwashed items within 30 days of delivery.
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Limited releases and clearance items are final sale
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Original shipping fees are non-refundable
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Exchanges are subject to availability
To start a return, log into your account and select Return Item(s) under your order history.
Product & Sizing Questions
Streetwear fits can vary by design.
If you’re unsure about sizing, email us before ordering and we’ll guide you.
Damaged or Incorrect Orders
If you receive a defective or incorrect item, contact us within 7 days of delivery at:
Include:
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Order number
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Photos of the item
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Description of the issue
We’ll make it right.
Drop Releases & Limited Items
Ruff Draft often releases limited-quantity drops.
Once an item sells out, restocks are not guaranteed.
We recommend signing up for email or following us on social media for release announcements.
Business Hours
Monday – Friday: 9 AM – 5 PM (PST)
Closed on weekends and major holidays.
Ruff Draft Promise
We stand behind our quality and community.
Every order matters, and we appreciate you being part of the culture.
Ruff Draft
ruffdraft.co
contact@ruffdraft.co